Effective date: 22 September 2026
Aircond Service Centre Pte. Ltd. (“we”, “us” or “our”) operates singaporeaircond.com and provides air-conditioning servicing, repair, cleaning, maintenance and installation services in Singapore. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you use our website, contact us, request a quotation, make a booking or interact with our online services.
1. Personal Data We Collect
Depending on how you interact with us, we may collect:
- Your name, telephone number, email address and service address.
- Your requested service, preferred appointment date and time, property or air-conditioning details, and messages you send to us.
- Information submitted through our website forms, WhatsApp, telephone calls, email or other communication channels.
- Technical and usage information such as IP address, browser type, device information, pages viewed, referring pages, advertising identifiers and interactions with our website.
- Google Ads account, campaign, performance and conversion data accessed through our private Google Ads reporting integration, where authorised by the relevant Google account holder.
2. How We Use Personal Data
We may use personal data to:
- Respond to enquiries, provide quotations and arrange service appointments.
- Deliver, manage and follow up on our air-conditioning services.
- Communicate with you through telephone, email or WhatsApp.
- Maintain business, service and accounting records.
- Improve our website, customer experience, advertising and service operations.
- Measure website and advertising performance, including calls, WhatsApp clicks and booking submissions.
- Generate internal Google Ads performance reports and optimise advertising campaigns authorised by our business.
- Protect our website and systems, prevent misuse and comply with applicable legal obligations.
3. Google API Data
Our private reporting integration may use Google OAuth and the Google Ads API to access Google Ads account information authorised by the account holder. This may include customer account details, campaign settings, budgets, advertisements, keywords, search terms, clicks, impressions, costs and conversion performance.
Google user data is used only to provide internal advertising reporting, monitoring and campaign optimisation for the authorised business account. We do not sell Google user data, use it for credit or lending decisions, or transfer it to data brokers or unrelated third parties. Access is limited to authorised personnel and service providers who require it to operate or secure the reporting service.
Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.
4. Cookies, Analytics and Advertising
Our website may use cookies and similar technologies, including Google Tag Manager, Google Analytics and Google Ads, to operate the site, understand usage and measure advertising results. These services may collect technical information and place cookies on your device. You can control cookies through your browser settings and manage Google advertising preferences through Google’s advertising settings.
5. WhatsApp and External Services
When you click a WhatsApp link or submit a booking that opens WhatsApp, your communication is handled by WhatsApp under its own privacy terms. Our website may also link to third-party services such as Google Maps. We encourage you to review the privacy policies of those services.
6. Disclosure of Personal Data
We may disclose personal data to employees, technicians, contractors, hosting providers, analytics and advertising providers, communication platforms and other service providers where reasonably necessary to operate our business and provide services. We may also disclose information when required by law, to protect legal rights or in connection with a business transfer. We do not sell personal data.
7. International Transfers
Some service providers may process data outside Singapore. Where applicable, we take reasonable steps to ensure that transferred personal data receives a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012 (PDPA).
8. Data Retention and Security
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including service, business, legal and accounting requirements. We use reasonable administrative, technical and organisational safeguards to protect personal data against unauthorised access, use, alteration, loss or disclosure. No method of transmission or storage is completely secure.
9. Access, Correction and Withdrawal of Consent
Subject to applicable law, you may request access to or correction of your personal data, or withdraw consent for certain uses of your data. Withdrawal may affect our ability to provide some services. To make a request, contact us using the details below. We may need to verify your identity before processing a request.
A Google account holder may revoke the application’s access at any time through the Google Account third-party access settings.
10. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal data from children without appropriate authorisation.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
12. Contact Us
For privacy questions, requests or complaints, contact:
Aircond Service Centre Pte. Ltd.
UEN: 202231662M
3025 Ubi Road 3, #03-121
Singapore 408653
Submit a privacy enquiry through our Contact Us page.
This Policy is intended to describe our current data practices and is not legal advice.